We treats customers with great respect. We wish your purchase experience to be exclusive. Therefore we introduce 100% guarantee on goods’ refund within 14 days since the artwork received in case you find reasons for return. You will get 100% compensation, including delivery expenses.
Refund cases
Note: The refund rule is valid only within 14 days since receiving the artwork.
How should I return the painting?
Art should be sent back:
a) In the original packaging (except for the case when the package was damaged during the delivery and this is proved by the postal service document);
b) In its original form and without damages (except for the case when the package was damaged during the delivery).
Only in these cases, you can request a refund.
In which case will I not receive money back for the goods?
1. We do not refund money for the goods if more than 14 days have passed since you received the painting.
2. We do not refund money for the goods if the received painting was damaged deliberately, in cases of abnormal storage or working conditions, accidently, neglect on the part of you or anyone else.
3. We take photos of the original view of the painting and send them along with the order.
How much time do I have to cancel my order?
You can cancel your order immediately after payment, but no later than 14 days after receiving the picture.
What happens after I send a refund request?
When will I receive money for the goods that I return?
As soon as we receive your request for a return of the painting, we will process it within two business days.
If you canceled the order before we could send you the painting, the money will be returned to you within 2-3 days.
If the painting is already sent, you will have to wait for it to come and send the artwork back to us within 14-days. When our courier receives the painting, we will refund your money within 3 working days. Alternatively, we can offer you to choose any other artwork with the same price and send it to you immediately after receiving the returned painting.
We will refund you on the credit card or debit card used by you to pay.
How do I get a refund if my painting is lost during the delivery?
We send all the paintings with the declared value with reliable courier services. Click Delivery information for more details. However, everything may happen in the way.
If you experience a significant delay in receiving artworks, it is very important that you contact us within 14 days since the estimated time of arrival displayed on your e-mail confirmation at artspacedream@gmail.com We will do our best to find the parcel. In case the parcel is not found, you will get 100% compensation, including delivery expenses.